Managed Services

Managed Services

The help you need, aligned with the results you want.

All Rivet Works licenses come with services to empower your teams to generate, manage, and publish content with the Rivet Works platform.

Standard Services

Planning & strategy

Planning & Strategy

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    Acquisition Best Practices

    Our content experts make ongoing recommendations for how to combine your existing communication frameworks with Rivet Works capabilities to optimize content generation.

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    Campaign Best Practices

    We make recommendations to capitalize on seasonality or event-based campaigns as compelling engagement points for content generation that complement always-on efforts.

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    Publishing Best Practices

    Performance is at the heart of everything we do, and we provide results-driven advice for using Rivet Works-generated content on web, social, email, or other marketing channels based on your business objectives.

Customer success

Customer Success

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    Technical Support

    Technical support is a vital part of the customer experience. We will promptly respond to all inquiries, and we are dedicated to ensuring that every issue is resolved to your satisfaction.

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    Support Services

    The help you need, when you need it. Our support team will answer any questions you may have and provide recommendations. You will receive periodic business reviews and access to on-demand training materials and tutorials.

Generation support

Generation Support

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    Initial Setup

    You provide the design elements and copy for your capture experience and we do the rest. Setup includes full configuration and testing for capture, display, social sharing, and standard triggered emails.

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    Triggered Email Management

    Boost engagement, social sharing, and return visits to your website with Rivet's standard post-submission and post-moderation triggered emails. Our templates are proven to be highly effective and engaging to content-submitting audiences, and are simply designed and brandable with your logo, button color, and font color.

Measurement

Measurement

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    Measurement Framework

    Performance and outcomes are easy to understand with Rivet Works’ measurement framework that ensures every goal, KPI, and data point is captured, tracked, and available for analysis.

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    On-Demand Reports & Dashboards

    Performance reporting at your fingertips. Gain insights from submission volume, repeat vs. unique users, display performance and more--all easily accessible in visual and raw data formats.


Managed Services

Our Managed Services are designed to provide you with the help you need at each stage of your content program’s maturity. Find the right service level for your organization, and customize a package to fit your needs.

Planning & strategy

Planning & Strategy

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    Acquisition Strategy & Execution

    Rivet content experts create and execute content acquisition programs that map to your business objectives, existing customer communication frameworks, and editorial calendar or content map.

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    Publishing Strategy & Execution

    Rivet Works plans, manages, and executes a publishing and syndication strategy tailored to your customer’s decision journey and your business objectives.

Generation support

Generation Support

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    Ongoing Configuration Management

    As you launch new programs, Rivet Works will extend configuration services beyond the initial setup.

Testing & analysis

Testing & Analysis

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    Split Testing

    Experimentation is key in marketing. Rivet Works’ platform provides split testing capabilities. Our experts will develop and execute a test plan, manage the split tests, and optimize based on results.

Integration

Integration

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    3rd Party Tool Integration

    Integrate your Rivet Works-generated content and data into existing business and marketing systems, including Oracle Marketing Cloud, Salesforce Marketing Cloud, Adobe Marketing Cloud, Sprinklr, Spredfast, Percolate, Hootsuite, and more.

Design & creative services

Design & Creative Services

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    Capture Experience Design

    Our designers will match the essence of your branding and campaign collateral within the Rivet Works capture experience.

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    Hosted Display Design

    Have a Rivet Works designer expertly apply theming and branding elements (colors, fonts, logos) to customize your Rivet Works displays to match seamlessly within your website pages.

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    Custom Capture

    Using Rivet Works’ Submission API, we will design and develop a custom capture experience.

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    Custom Displays

    We have talented designers and developers on staff to create and develop custom digital experiences.

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    Custom Email Template Design

    Use Rivet Works' expertise to design and distribute mobile-optimized email and SMS messages to collect UGC; including strategy on: medium, timing, messaging, and design. Rivet Works also manages distribution lists including syncing opt-ins and opt-outs with your database.

Content management & analysis

Content Management & Analysis

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    Moderation

    Our team of content analysts examine content as it is submitted and compare submissions to your brand guidelines. Only videos, photos, and narrative approved by Rivet Works are allowed to pass through for publishing and syndication.

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    Curation

    We curate the best content from Rivet Works-generated submissions for specific marketing activities, including finding the best “x” stories that fit your blog topic, or the best “x” photos to use in your paid ad campaign, etc.

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    Intelligent Tagging

    Intelligent tagging allows the data associated with stories to change over time. Adding tags can be useful for identifying references to specific topics, trends, or services.

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    Content Sourcing (Use Case Recommendations)

    More content and more data means more possibilities. We will proactively identify use cases for your content and data that map to your strategy and business objectives. Paired with our other Managed Services offerings, we will also do the work to make the recommendation a reality.

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    Social Curation

    Based on the hashtags and terms you care about, Rivet Works will curate existing assets from Instagram or Twitter and apply tags as needed.

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    Display Maintenance

    Rivet Works will monitor how users interact with displays and make modifications to optimize performance and impact on your KPIs.

API Services

API Services

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    API Developer Support

    Receive developer-to-developer instruction and support for building on Rivet Works Content, Data, Submission, or Contest APIs.

Measurement

Measurement

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    Enhanced Analytics Configuration

    Rivet Works will assist in integrating with your existing analytics software and help build custom dashboards relevant to your business.

Customer success

Customer Success

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    Account Management

    Customer Success Managers act as strategic guides to align measurable, ROI-centric content programs with your business objectives. CSMs are a consistent resource for proven integration strategies and use cases. Your CSM will lead you through implementation, facilitate training, and monitor results with performance reports and periodic business reviews.

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    Full Service Account Management

    All the benefits of basic account management plus full service configuration, analysis, reporting, and ad hoc project assistance. Your Customer Success Manager, rather than guide you, will act as an extension of your team and execute on your behalf to your specifications.

Ready for radically better UGC?

Request a Demo